WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.
1. Introduction
JT Outdoor Blinds Pty Ltd trading as All About Shade respects the privacy of individuals and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when individuals interact with our business.
This includes interactions through:
- Our website
- Online forms and enquiries
- Email or phone communications
- Sales consultations
- Site visits and property assessments
- Measurement and check-measure appointments
- Installation or service visits
- Our head office and administration team
- Marketing communications and advertising
By engaging with our business, individuals consent to the collection and handling of personal information as described in this policy.
2. What Is Personal Information
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.
Examples include a person's name, contact details, address, or information relating to services provided to them.
3. What Personal Information We Collect
We only collect personal information that is reasonably necessary to provide our services or operate our business.
Depending on how someone interacts with us, we may collect:
Contact Information
- Name
- Address
- Email address
- Phone number
Property and Project Information
- Property address
- Site measurements
- Installation details
- Property notes and diagrams
- Photographs taken during quotes, measurements, or installations
Service and Transaction Information
- Quotes and proposals
- Product selections
- Installation or service records
- Warranty information
Communication Records
- Emails and messages
- Phone call notes
- Appointment records
Website Usage Information
When visitors use our website we may collect:
- IP address
- Browser and device information
- Pages visited
- Time spent on pages
- Referral sources
- Website interactions
Marketing and Engagement Information
- Enquiry forms
- Newsletter sign-ups
- Marketing engagement data
4. How We Collect Personal Information
We collect personal information in several ways.
4.1 Information Provided Directly
Individuals may provide information when they:
- Submit a form on our website
- Request a quote
- Contact us by phone or email
- Book a consultation or measure
- Request installation or services
- Communicate with our office or support team
4.2 Through Our Sales and Field Teams
Our team members may collect information during:
- In-home consultations or site visits
- Sales meetings
- Property measurements
- Check-measure visits
- Installation visits
- Service or maintenance visits
This information may be recorded using mobile devices, internal systems, or job management software.
4.3 Automatically Through Our Website
Our website may automatically collect certain information using technologies such as:
- Cookies
- Website analytics tools
- Advertising pixels
- Server logs
These tools help us understand website performance and improve the services we offer.
5. Cookies and Website Tracking Technologies
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site.
Cookies may collect information such as:
- Device and browser information
- Website navigation behaviour
- Approximate geographic location
- Referral sources
We may use third-party tools such as analytics platforms or advertising platforms to assist with website analysis and marketing.
Visitors can control or disable cookies through their browser settings if they choose.
6. Why We Collect Personal Information
We collect and use personal information to operate our business and provide services.
This includes:
- Responding to enquiries
- Preparing quotes and proposals
- Scheduling consultations, measurements, and installations
- Delivering products and services
- Managing installations and projects
- Providing customer service and support
- Managing warranties or after-sales service
- Improving our website and services
- Internal administration and business operations
We may also use de-identified data to analyse trends and improve business operations.
7. Disclosure of Personal Information
We may disclose personal information where necessary to operate our business.
This may include sharing information with:
Internal Staff and Contractors
- Sales consultants
- Measurement teams
- Check-measure teams
- Installation technicians
- Service technicians
- Administration staff
Service Providers
We may engage trusted third-party providers to support our business operations, including:
- IT service providers
- Website hosting providers
- Customer management systems
- Analytics platforms
- Marketing platforms
- Cloud storage providers
These providers may have access to personal information where necessary to perform their services.
Legal Requirements
We may disclose personal information if required or authorised by law.
8. Storage and Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Information may be stored in:
- Secure digital systems
- Cloud-based software platforms
- Internal databases
- Email systems
- Limited paper records where necessary
Security measures may include:
- Controlled system access
- Password protection
- Staff training regarding privacy obligations
- Secure IT infrastructure
When personal information is no longer required for business or legal purposes, we take reasonable steps to securely destroy or de-identify it.
9. Overseas Disclosure
Some service providers we use (such as website hosting, cloud services, or analytics platforms) may store or process data outside Australia.
Where this occurs, we take reasonable steps to ensure those providers handle personal information in accordance with Australian privacy standards.
10. Access to Personal Information
Individuals may request access to personal information that we hold about them.
Requests can be made by contacting us using the contact details below.
We will respond within a reasonable timeframe and may require verification of identity before releasing information.
11. Correction of Personal Information
If personal information held by us is inaccurate, incomplete, or outdated, individuals may request that we correct it.
We will take reasonable steps to update the information promptly.
12. Marketing Communications
We may send marketing communications relating to our products or services.
Individuals may opt out of marketing communications at any time by:
- Using an unsubscribe link in emails
- Contacting us directly
We respect requests to stop receiving marketing communications.
13. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or policies of third-party websites. Individuals should review the privacy policies of those websites before providing personal information.
14. Privacy Complaints
If someone believes we have breached the Privacy Act 1988 or the Australian Privacy Principles, they may contact us to lodge a complaint.
We will investigate complaints and respond within a reasonable timeframe.
If the individual is not satisfied with our response, they may contact the Office of the Australian Information Commissioner (OAIC).
Website:
https://www.oaic.gov.au
15. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal obligations.
The current version will always be available on our website.
16. Contact Details
For privacy enquiries, access requests, or complaints, please contact:
JT Outdoor Blinds Pty Ltd trading as All About Shade
Address: 7/75 Miguel Rd, Bibra Lake, WA 6163
Email: [email protected]
Contact: 1300 559 579 or (08) 6383 8026